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Leadership Development

This is a list of books recommended for more insight on leadership development – Jim Collins GOOD TO GREAT Find on Amazon John C. Maxwell The 21 Irrefutable LAWS Of  Leadership Find on Amazon Dale Carnegie How to Win Friends & Influence People Find on Amazon…

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Employee Hiring

This is a list of books recommended for more insight on employee hiring – Paul Falcone 96 Great Interview Questions Find on Amazon Lori Davila and Louise Kursmark How to Choose the Right Person for the Right Job Every Time Find on Amazon Marcus Buckingham…

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Marketing and Sales

Eliminate head-to-head to head competition. Differentiate yourself from the competition by finding the benefits your customers seek; make these benefits the focus of your marketing message. Develop a twelve-month marketing plan—and do it in writing. Include costs for every marketing event, creating a budget as…

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Listening and Speaking Skills

Good communication within a company starts at the top and multiplies down through the hierarchy, thanks to effective training programs for supervisors and other employees. Train supervisors how to use “feel good” communications to make people feel important. Smiling, complimenting individuals often, and showing a…

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Employee Hiring

Write a job description, including job duties for each position. Determine the qualifying factors that predict job success. Develop a list of open questions that will uncover the success factors desired. Be sure to include both open-ended situational and behavioral questions. For example, “If you…

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Business Process Management

Ask your customers what conveniences they want when they purchase your product, and develop business processes that answer those desires. Also ask your customers what conveniences they want during product delivery, and develop processes accordingly. Find out what customers what they want to feel and…

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